🎯 Objective
Allow a manager approval process for meeting room bookings, whether initiated from Outlook or Witco.
🔧 Activation
- Setup must be done both on Outlook (client side) and on Witco.
- Moderation applies across both platforms (Outlook + Witco).
📌 General Flow
- A booking request (from Outlook or Witco) enters “Pending Approval” status.
- Manager can approve or reject the booking from either platform.
- Status is synced bi-directionally (approved/rejected).
- Notifications:
- Outlook → sends validation emails.
- Witco → sends push notifications to the requester when status changes.
🔍 Key Rules & Specific Cases
| Case | Behavior |
|---|---|
| Reservation created in Witco | - Appears in the Outlook calendar. - Outlook sends a validation email to the manager. - Approval possible from Witco or Outlook. - Once approved → the status is synchronized in both Outlook and Witco. |
| Reservation created in Outlook | - Appears in Witco with the status “Pending approval.” - Approval possible from Witco or Outlook. - Once approved → the status is synchronized in both Outlook and Witco. |
| Recurring reservations | - Displayed in both Witco and Outlook. - Creation and validation are only possible from Outlook and blocked in Witco. |
| Notifications | - No validation email is sent by Witco; only Outlook sends the email to the manager. - Witco sends push notifications if the reservation is updated (approved/rejected). |
| Reservation modified after approval | - Any modification (even the title) resets the status → back to “Pending approval.” |
| Reservation made by a manager | - In Witco: automatically approved, even if not by the responsible manager (existing Witco logic preserved). - In Outlook: requires approval by the responsible manager. |
| Other | - The manager can reject and suggest another room from Witco only for single (non-recurring) reservations. - “Manager”-type resources can only be configured as meeting rooms in Witco (not as auditoriums or other types). |
| Double bookings | - Outlook does not allow more than one reservation for the same time slot (even if pending approval). - Witco allows overlapping requests, but Outlook may reject them. |
Please contact your dedicated CSM to verify your exact need and to the start the activation process.
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