At Witco, we are committed to providing you with comprehensive and responsive support to ensure an optimal experience with our platform.
Whether you have a question, encounter a technical issue, or wish to deepen your use of our solution, here are the steps to follow to get the help you need.
1. Consult the FAQ in the Witco Help Center
Before contacting our team, we encourage you to consult the FAQ available in our Help Center.
It is the most comprehensive and easily accessible resource, covering a wide range of questions and use cases. Here, you will find quick answers to most of your queries, as well as detailed guides to help you make the most of the Witco platform.
This section is regularly updated to reflect new features and incorporate your feedback.
2. Contact Witco Support
If, after consulting the FAQ and the Help Center articles, your question remains unanswered or if you are facing an urgent situation, it’s time to contact our Support team. We recommend referring to the Service Level Agreements (SLA) specified in your contract to understand the applicable response times.
For fast and effective assistance, please contact our Support team exclusively by email at the following address: support@witco.io.
Our technical team is available to resolve any bugs, address your emergencies, and respond to your needs as quickly as possible.
3. Contact Your Customer Success Manager (CSM)
Your Customer Success Manager is your primary point of contact for all matters related to the long-term success of your projects with Witco. They are dedicated to helping your company adopt our solution, add new integrations, and optimize your user experience.
For any questions regarding the deployment of new projects, adding features, or continuously improving your use of the Witco platform, feel free to reach out directly to your CSM. They are here to ensure that you achieve your goals with our solution.
At Witco, your satisfaction is our priority. We are committed to providing you with the support you need, at the right time and through the right channel. By following these steps, you can be assured of receiving the most appropriate assistance for each situation. Thank you for placing your trust in us. We are always here to support your success.
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