Tasks Under Your Responsibility

1. Create, Modify and Delete Resources
   You have full control over managing your resources, such as meeting rooms and workstations. This includes creating, modifying, and deleting these elements.
   
   
2. Re-creation of Resources and Reservations When Integrated with Microsoft 365
   If your Witco platform is integrated with Microsoft 365, you are also responsible for managing the re-creation of resources and associated reservations.

Why Am I Responsible for These Tasks?

1. Agility and Precision
   By handling these tasks yourself, you benefit from greater agility and finer precision, avoiding back-and-forth with a third party. Additionally, it allows you to work asynchronously, at your own pace.
   
   
2. Role of the Customer Success Manager (CSM)
   The role of the CSM is to guide you in configuring and using the Witco platform, but not to perform these tasks on your behalf. This ensures that you maintain control over your environment.

Exceptions and Getting Help From Witco Support

There are, however, situations where our support team can step in:

1. Initial Configuration of the Witco Platform
   During the initial setup of your platform, our support team can assist to ensure everything is configured correctly from the start.
   
   
2. Importing Multiple New Resources Using an Excel File
   If you need to add a large number of new resources, you can fill out an import file in Excel format. Once this file is ready, our support team can handle the batch upload to simplify the process.

Personalized Assistance for Specific Tasks

If you need our support team to take on certain configuration tasks on a one-off basis, this can be arranged. Such assistance must be validated in advance with your Customer Success Manager and will depend on the terms of the allocated quote. This option is reserved for specific and occasional situations.